Pritchard Industries is a dynamic and innovative provider of comprehensive facility services, dedicated to enhancing the operational efficiency of our client partners in the industries we serve. With services from facility maintenance and janitorial to landscaping and snow removal, we enable desired outcomes for our clients through consistent service and outstanding people.

We are seeking a dynamic General Manager to join our team in the Northeast region, particularly focusing on the Connecticut area. The General Manager will play a pivotal role in overseeing commercial cleaning operations, ensuring service excellence, meeting budget goals, and driving business growth. This position requires flexibility as it involves managing a combination of day and night shifts, including weekends. Responsibilities include coordinating service scheduling, training staff, conducting performance evaluations, and achieving operational and sales targets for the designated market. Reporting to the Director of Operations for the Northeast Region, the General Manager will be responsible for managing corporate expenses related to customer deliveries and contributing to revenue growth through upselling services to existing clients and expanding the customer base.

**Responsibilities:**

- Develop long-term strategies and annual business plans to facilitate growth.
- Supervise daily operations, sales activities, budgets, and team members in the Connecticut area, covering day and night shifts, including weekends.
- Manage corporate expenses linked to cleaning services, encompassing delivery and labor costs.
- Engage regularly with clients to ensure satisfaction, identify evolving needs, and address concerns.
- Review service delivery and staffing reports to resolve service or contract-related issues.
- Analyze processes to align with customer expectations and service quality standards specific to the Connecticut region.
- Collaborate with company leaders to enhance service effectiveness and stay informed about regulatory trends.
- Ensure adherence to customer contract commitments and optimize resource allocation in the Connecticut area.
- Recruit, train, and develop cleaning staff for day and night shifts in the Connecticut region, as well as manage supply inventories.
- Monitor service delivery performance, address deficiencies, and nurture client relationships in the Connecticut area.
- Engage with senior managers and clients in Connecticut to drive business growth.

**Qualifications:**

- Bachelor's degree preferred.
- Minimum of five years of progressive experience in janitorial or related industries, with expertise in operations or facility management.
- Exceptional verbal and written communication skills for effective engagement with various stakeholders.
- Strong problem-solving, leadership, organizational, and planning abilities.
- Demonstrated business development experience and skills.

**Compensation:**

- Salary: $75,000 to $80,000 per year.
- Paid holidays, vacation time, and a comprehensive health benefits package.
- Additional benefits include life insurance, long-term disability, flexible spending accounts, dependent care, and 401K.
- Opportunities for personal and professional growth, with bonus and commission potential.
- Car allowance, provided phone, and laptop.

Pritchard Industries participates in E-Verify

**EEO Statement:**

Pritchard Industries is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified individuals without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender, gender identity, sexual orientation, pregnancy, age, disability, veteran status, or any other protected status in accordance with applicable laws.

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